Established in 2007, this business is one of Australia and New Zealand’s leading Market Research Insight and Customer Experience (CX) companies. In addition, they deliver Business Process Outsourcing (BPO) services with exciting plans in the making to broaden the scope of its offering on an even larger international scale.
This specialised company has grown through the hard work of the owners and the strategic acquisition of aligned companies.
Today their outstanding client list includes national and international Blue-Ribbon companies including big four banks, car manufacturers, major retailers and government departments.
The Market Research division offers a number of services including face to face interviewing, telephone interviewing, in-field research and mystery shopping. Also offered is a health research division that includes over 85,000 contacts in its Australian database consisting of Specialists, GP’s, Surgeons, Pharmacists, Nurses and Administration staff.
Currently, their fastest growing division is their BPO branch that operates as an outsourced contact centre from 3 geographies - Australia, New Zealand and Fiji.
Covid-19 has hampered some of the services offered but benefited others. However, the owners have not rested during lockdowns, with profitable new projects in development. As restrictions are now lifting this company is ready to hit the ground running and waiting for a new investor to take advantage of the exponential growth that will take place.
With the existing owners ready to retire, this company provides investors with the opportunity to take over a highly profitable business with impressive financial records and potential for growth nationally and internationally.
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