For decades, the company goal has been to return each vehicle to its pre-loss condition while maximizing gross profit on its work. While the very large auto insurers continue to demand the process be done their way, the owner has aligned this business with many smaller insurers who still believe in “negotiated” claims which provide for a higher level of client satisfaction by doing all the small things completely even though that may cost a bit more. The owner carries this business philosophy over to the “private pay” customers and finds it builds loyalty with those customers as well.

The business subscribes to an industry standard computerized repair appraisal system to manage the process for repairing late-model foreign and domestic automobiles, trucks, SUVs for individuals and businesses including small fleets.

Posted Nov 8, 2011

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