Sep 10, 2019 — This full-service call center is at the top of their game working primarily with large companies that have a nationwide footprint. Due to excellent strategic planning, this company boasts lower overhead than their competitors and thoughtful business management practices that have earned them many long-term clients. This dynamic company has been in operation since 1999 and has grown to over 160 employees. Working 24 hours per day, every day of the week, this company can answer customer calls for clients seamlessly with customized private label services. Representatives work directly within the client’s system, reducing liability and security concerns. Tasks can include, but are not limited to incident response, information intake, dispatching of professionals, call management, and general customer service.
The headquarters operates from a 10,000 square foot office that is outfitted to the specifications of call center work. All equipment including private servers, software, furniture and fixtures are included. The owner oversees the business and directs the greater vision of the company. The owner is willing to remain on staff to provide invaluable training for six months to help build industry relationships and to ensure a smooth transition. The executive and management teams are strong and team members plan to remain on staff to ensure continuity of operations. The team is prepared for continued expansion, with many sectors available as probable pathways to growth including increasing call management services, expanded customer service offerings, and branching into different industries.
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