Since its establishment, this business has registered consistent increases in the demand for the services it offers the SMB community, which include web/email hosting, cloud computing, network security, VOIP solutions, hardware installations, data storage and consulting. A highly capable technical support staff resolves Level 1, 2 and 3 issues through both remote and on-site assistance. Technical support personnel also conduct regular visits to clients unrelated to troubleshooting problems, which reinforces clients' perception of the company as their in-house IT department. Clients seek the company owner's advice on initiatives to maximize their ROI in technology. The company’s preeminent service quality has been instrumental in maintaining an almost 100% client retention rate and generating a steady stream of referrals. Recurring revenues from maintenance contracts and hosting services in 2015 accounted for 54% ($943,000) of total revenues of $1,747,000. With YTD sales in 2016 almost 5% higher than in the comparable period in 2015, 2016 promises to be an even more successful year. The solid client relationships the owner has cemented have laid the groundwork for a new owner to win an even larger share of clients’ IT budgets by offering such additional services as custom programming and website development. Proof of Funds will be required for seller to consider releasing company details.
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